[FAQ]

SKI DELIVERY

• How do I return my equipment?
• Is it possible to change equipment during the week?
• What if something breaks - or we need something while we are skiing?
• What if equipment (boots) doesn´t fit?
• What time do you deliver? How can I set details for delivery?
• Is there an additional service fee?

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EQUIPMENT

• Where can I leave my equipment at the end of the day's skiing?
• How does the shop determine the size of my skis and poles and the binding settings?
• What is the difference between classic and skating cross-country skis?
• Can I find touring skis and cross-country skis on your site?
• What to do if my equipment is lost?
• What to do if my equipment is stolen? How can I get the Alpinguaranty compensation for theft?

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SIZES

• I realized that the shoes given by the shop are too small, will I be able to get a bigger size?
• If I realize that the sizes, I gave during my booking are not correct, can I change them?
• How do they select the size of my skis and poles?

DATES

• I booked for 6 days, why can’t I get the 7th for free?
• In my booking, not everybody has the same dates? How can I manage this?
• I chose the wrong dates, how can I change it?
• Which dates should I select for my stay? Possibility to collect the equipment before?

BOOKING PROCESS

• Can I book my ski pass on your website?
• Why isn't the shop of my choice available for online booking?
• When I enter my coupon code at the end of my booking, the amount of the coupon is not deducted from the amount to be paid, why?
• My child will be 13 during our ski holiday. In which age category should I book?
• I can't finalise my booking, I can't change the dates or the information.
• What are the openings hours of the shops in which I booked?

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PAYMENT

• Can I get an invoice for my booking?
• Which payment method can I use for my booking?
• Can I use some “cheque vacances” (ANCV) to pay for my booking?

VOUCHER

• What should I do, if I do not have my booking confirmation with me in the shop?
• I did not receive my booking confirmation email, what should I do?
• How long does it take to receive the booking confirmation?

PROMO CODE

• When I enter my coupon code at the end of my booking, the amount of the coupon is not deducted from the total to be paid, why?
• My promo code does not work/ what can I do?
• Where can I enter my promo code?
• I forgot to enter my promo code, how could I add this to my current booking?
• I am part of a group, how could I get a group discount?

CHILD FOR FREE

• I saw that the shop offered a child for free option, but it does not work when I am trying it for my kid, why?
• The shop offers a child for free option, but when I look at the price for my child it is not free.

SNOW CONDITIONS

• How are the snow conditions in the resort?

SHOP CHANGES

• How do I know which shop is the closest to my accommodation?
• Is it possible to return the equipment in another shop?
• Can I transfer my booking to another shop online?